City of Hawthorne - City of Good Neighbors Working For You

Several options are now available to conduct business at the City of Hawthorne virtually.

Using the Citizens Self Service (CSS)

With the Citizen Self Service app, community members can:

• Apply for permits and plan requests
• Check on status of permits and plan requests
• Make online payment for permits and plan requests
• Make non-emergency online service requests thru My Civic 311 App

You can access it by PC or phone by visiting - Hawthorne Citizen Self Service

For instructions on how to use Hawthorne Citizen Self Service (CSS) please refer to the following pdf: CSS User Guide

With the My Civic 311 app, City information and services are just a few taps away. Use this FREE app to quickly and easily request the City's most popular services, such as graffiti removal, pothole repair, unkept property, illegal dumping and illegal construction etc. – the app sends the issue directly to City staff.

Additional features will be coming in the near future, please stay tuned.

Download the My Civic 311 app onto your phone

	Download from the Apple App Store		Download from the Google Play Store
	Scan the QR Code with your smart phone camera.		Submit a request by PC using MyHawthorne311