The Assistance Connect system is moving the Housing Department into a paperless process.

·         It offers the ability to “automate routine tasks with requests submitted online including changing family members or income, updating contact information, submitting a work order, scheduling an inspection.

·         Waiting List applicants can check their status anytime, eliminating phone calls and interruptions. Tenants can complete initial certifications and annual reexaminations online following a user-friendly wizard.

·         Owners can view payments online, eliminating the need to print and mail paper statements. Participants can complete the most widely used forms, sign, and return them electronically.

The program is optimized for use on a mobile device, making it easy for clients to use anywhere. Real-time insight into product usage with administrative reporting, savings analysis, and system health.” Other agency benefits include an estimated $18 per unit savings per year in postage and staff cost. A decrease or elimination of manual data entry errors and missing information and cuts down on appointment times while improving the department's customer service.

If you are a Landlord, applicant or tenant of the Housing Choice Voucher Program, please create an account at www.assistancecheck.com